Refund Policy
We want you to shop with confidence. Please review our return and refund guidelines below.
1. Returns Eligibility
Items may be returned within 30 days of delivery if they are unused, in their original condition and packaging.
2. Damaged or Incorrect Items
Please contact our support team as soon as possible if an item arrives damaged, defective or incorrect. To help us resolve the issue quickly, we may request photos of the item and its packaging.
3. Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons. This includes used items, products without original packaging, or accessories that cannot be resold for health reasons.
4. Refund Process
Refunds are issued after the returned item has been received and inspected. Once approved, the refund will be processed back to the original payment method. Processing times may vary depending on your bank or payment provider.
5. Return Shipping
Please contact us before returning an item so we can provide the correct return instructions and address. Customers are normally responsible for return postage when an item is unwanted. If an item is damaged, defective or incorrect, we will provide appropriate return instructions and cover reasonable return costs where applicable.